When Michael took over as the global head of Service Delivery for the Institutional Clients Group he developed a vision to assist business partners with the growth of their charter by delivering innovative technology solutions, operational stability, financial transparency and risk management. Michael recognized each business had its unique customers & business objectives as well as their unique technology drivers, but that all business lines shared common goals. Michael’s approach was to create a functional structure that was designed to address the infrastructure needs of the specific business lines and Citi’s demand to leverage economies of scale across the firm. Michael remained accountable for the delivery of infrastructure services while he promoted best practices and innovative solutions. Michael is a leader who takes ownership. His cross functional expertise in technology, finance and business make him well positioned to grow and lead teams and promote empowerment.